The fourth industrial revolution is upon us. Connectivity, data, and processing power have come together to make disruptive technologies like artificial intelligence possible. While we are just scratching the surface on what we can do with AI, we’re seeing more and more companies begin to offer specialized AI applications.
Conversational AI is one type of specialized AI that has gained quite a bit of traction in recent years. What exactly is conversational AI? Some people may know it in the form of Amazon’s Alexa, and Apple’s Siri. While these are more commonly known use cases, conversational AI is also being leveraged by companies to optimize business processes.